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Holiday Notice:

The Chinese New Year holiday in 2026 is on Feb. 13 (China Standard Time, UTC+8), but many factories are expected to start their holiday around Feb. 1.

While most of our products are in stock in advance, there may be instances of insufficient stock due to increased sales. It is advisable to plan your purchases in advance.

For custom or urgent orders, please place them before Feb. 1. This will allow us to promptly address any out-of-stock items by placing orders with the factory to ensure timely shipment.

Thank you for your understanding and cooperation.

Doreenbeads Team

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China Standard Time:

Working Time: 8:30 am - 6:00 pm

Live Chat
The Quickest way to get help
Telephone
(+86) 579-85335690
Skype ID
service.8seasons
WhatsApp
+86 131 7385 9516

Buyer Protection

 

What's covered with Buyer Protection?

You're Protected If:

1. Your order never arrives.

2. Your order arrives, but it's significantly different than it was described.

What protections can you get?

1. Full refund or Free Replacement if you don't receive your order

  • You will get a full refund or a replacement if your order does not arrive within a reasonable time.
  • Full refunds are not available under the following circumstances:
  • - Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • - Your order did not arrive due to exceptional circumstances out of our control
    (i.e. not cleared by customs, delayed by natural disaster)

2. Full refund, Free Replacement, or Partial Refund if the items are not as described

You can feel free to contact us if your item is significantly different from product description.

Note: Please report the issue within 30 days after receiving the goods.

How to contact us?

Email: sale@doreenbeads.com

Please email us regarding what you need, we will reply within 24 hours on weekdays or 48 hours on weekends.

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