Shipping & Tax

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Q: How many kinds of shipping methods do you offer?

Q: Do you offer DHL/TNT and other shipping methods?

Q: Which countries do you deliver to?

Q: How will shipping fee be calculated?

Q: What is your shipping charge rate?

Q: How do you calculate the shipping fee of express shipping( EMS,DHL,DPD,UPS, ect)?

Q: Why is your shipping rate so low, comparing to other online sellers?

Q: Can my parcel be tracked online after shipping?

Q: How soon can I receive my parcels?

Q: If I do not receive my parcel within your stated timeframe on your website, what should I do?

Q: If my parcels are damaged when I receive it, what should I do?

Q: Do I need to pay the customs clearance fee?

Q: How about insurance? Do I need to pay insurance separately?

Q: For most shipping methods, heavier parcel means higher shipping cost. Does heavier parcel always mean higher shipping cost?

Q: What is Product's Volume Weight?

Q: Why parcels shipped via DHL (by Agent) or Europe DHL cannot be tracked within the first 2-5 days?

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Shipping Method	Deliver Time
Express DHL	3-4 days (Worldwide)
UPS Express Save	3-4 days (Worldwide)
Fedex-IP (Direct)	2-4 days (worldwide)

Shipping Method	Deliver Time
EMS Express	8-12 workdays (Worldwide)
FedEx-IE(Direct)	3-6 days (Worldwide)
Normal DHL(by Agent)	4-8 days (Worldwide)
CNE Global Express	8-15 days
Economic Express Delivery (By Agent)	7-12 days
Express Post	6-8 workdays
UPS Expedited	5-7 workdays
Australia UBI Line	10-15 days
Australia Express Line	8-12 days (Australia)
CNE Europe Express	5-12 days
Europe Mail	12-20 days
BE air transportation	15-30 workdays
USPS	7-15 days

Shipping Method	Deliver Time
Air Mail	20-30days(Worldwide)
BY air transportation	18-28 workdays

Notice: Air mail shipping fees differ from country to country and may fluctuate a lot, so we strongly recommend you to use our shipping calculator to estimate your shipping costs.
Initial weight	50 gram
Additional weight	Every 1 gram

Countries/ Territory	First 500g	Each Additional 500g
U.S.A.	14.553	4.548
United Kingdom	16.979	4.548
Australia	12.734	3.335
Canada	14.553	4.548

Italy	16.979	4.548
Germany	16.979	4.548
Netherlands	16.979	4.548
France	16.979	4.548
Spain	16.979	4.548
Norway	16.979	4.548
Sweden	16.979	4.548
Ireland	16.979	4.548
Portugal	16.979	4.548

Hong Kong	9.096	1.819
Japan	10.915	2.426
Singapore	11.521	2.729
Thailand	11.521	2.729

New Zealand	12.734	3.335

Other Countries	Please Contact us
Notice: Since shipping fee fluctuate a lot, so we strongly recommend you to use our shipping calculator to estimate your shipping costs.

Registered Airmail (15-35 days to worldwide) Calculation
[Shipping Fee Quick Calculator]

EMS (Express Mail Service) - 5-7 days to worldwide
[Shipping Fee Quick Calculator]

DPD United Kingdom Express Service
[Shipping Fee Quick Calculator]

DHL Express 5-7 days to worldwide
[Shipping Fee Quick Calculator]

Time	5-7 Business Day
Shipping Cost	DHL shipment is cheaper than EMS for large orders, and the cost is calculated automatically based on your shipping address and the weight of your orders. You can calculate your postage in this [Shipping Fee Quick Calculator] Or preview your postage in the first step of checkout process, and in that step, you can also make a contrast of your shipping cost between DHL, EMS and air mail for your order, and then select the cheapest one for your order delivery.
Tracking	DHL shipment is available to be tracked online here: Parcel Tracking
Tracking Number	Normal DHL (5-7 Days to Worldwide) Normally, the official Tracking Number will be available on the third day after your order parcels shipped out, as 2-3 days should be spent for parcels' transit in Hong Kong. Before that, you could use the parcel number to track. Express DHL (3-4 Days to Worldwide) We will mail you the Tracking Number immediately after your order parcels shipped out, for parcels were dispatched directly from Shanghai.
Notice: For shipping fee fluctuate a lot, so we strongly recommend you to use our shipping calculator to estimate your shipping cost.

Normal DHL (KD Agent) (5-7 Days to Worldwide)
Shipping weight	Shipping fee
17kg	US$153.62
18kg	US$161.66
19kg	US$169.70
20kg	US$177.74
21kg	US$137.63

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