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sale@doreenbeads.com

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(+86) 579-85335690

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+86 131 7385 9516

Security&Privacy&Service

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Q: How do you use my personal information registered on your website? Will they be disclosed?

A: Doreenbeads is very serious about privacy. How do we do this? We use Secure Socket Layer (SSL) protection to protect all of your personal information. We also use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

Our site uses an order form which allows you to request information, products and services. Your contact information (email address, telephone number, address, etc.) is also used to get in touch with you when necessary. Your information on our website will not be disclosed to any third-party.

For more information, please refer to our Privacy Policy

Q: How can I trust your website?

A: First, it is very safe to do business with us, we are a trading company with the history of more than 16 years. We also have our own factory here in China. We are honest and try whatever we can to provide services to our customers.

Second, we are always aiming to build up long-term stable business relationship with our customers. We firmly believe that honesty and best service are the key factors for us to succeed in the long run.

Q: Is it safe to pay by PayPal Manually?

A: Yes, I am proud to say that our PayPal Manually method is secure and safe. The entire payment procedure is been completed on PayPal website, please be confident to make payment through PayPal Manually method.

Why this payment method is been named PayPal Manually?

a) Your order will be generated on our back-end system after you confirm your order information instead of submitted by PayPal.
b) You should login your PayPal account.
c) Just fill in the relevant information of your order and then send the payment to our paypal account business@doreenbeads.com ( Check the details with instruction for payment by PayPal Manually during the check-out process)
d)

PayPal is integrated on our website. We encourage the buyers to pay through PayPal. PayPal is the most safe and convenient online payment tool in the world. PayPal is part of ebay companies. It has above 100M users. Why PayPal is safe?

Please visit PayPal website for details: Welcome to the PayPal Security Center

e) We also have stores on ebay, from the feedback profile, you can find how honest we are!

From the feedback file, you can find that how happy our end-consumers are with our products and services! Here are feedbacks they left. You can feel confident to wholesale from us and retail in your local markets! So you can feel free to place orders on our website.

Q: What is your service policy?

A: We firmly believe that good service is the key to success, so we always put service on the first place.
Your 100% satisfication is the final goal of our service policy!

Q: If I am not satisfied with the goods when I receive them, what should I do?

A: Please feel free to contact us at sale@doreenbeads.com after you receive the parcel.

Q: What should I do if there is a problem with the items or parcels I received?

A: Normally, each product we sold has passed through strict quality inspection and formal packing. We do whatever we can to ensure that the items or parcels you received are in the same state as its original one.

In case there are some unexpected problems happened, such as the items are broken, or you received the wrong items, or certain items are missed from your parcels. Please kindly email us your problems according to the following instructions:

1. Some items were damaged in the transit. Please take a close picture of the damaged items, and offer us the quantity and Part. No. After confirmation, we’ll credit the amount to your account or send you replacements.

2. There are missing items in your order except backorder items. Please kindly offer us the Part. No and Quantity of the missing items and the Weight of the parcel. We'll credit the amount to your account or resend you the missing items after checking.

3. The item you received is different from the description on our site, i.e. quantity per pack is less than we stated. Please kindly offer us a close picture showing the labels of the item which shows the item NO. & QC NO. We'll offer you a best solution after checking the problem.

4. If there’s quality problem with items, Please kindly offer us close pictures showing the problem and the labels on the package. We'll credit the amount to your account or send you replacements after checking the problem.

5. Wrong item was sent to you. Please offer us the Part. No and quantity of the missing items and the wrong items you received. We'll offer you a solution about the wrong items after checking the problem.

6. Wrong parcel was sent to you. Please take a picture of the parcel showing the address and tracking number on the parcel. We'll offer you a solution about the parcel after checking the problem.

......

Or if you have any comments or suggestions for us, please feel free to contact us. :)

Q: How's your After-Sale Service & Return Policy?

A: At 8seasons.com, we guarantee 100% satisfaction.

If you are unhappy with the products you have received, please see the following instructions:

(1) Defective Products:
All defective products can be replaced for good ones or get refund. If you have received defective items, please contact us within 30 days after you receive the goods. After we confirm the problem, we will send you good replacements or refund you.
(2) Non-defective Products:
Products that are not defective can be returned for refund or replacement, even if return the goods simply because of your personal reason instead of Doreenbeads-related reasons, but must apply within 10 days from the arrival date of shipment. Please kindly note that customer should be responsible for return shipping costs and taxes caused，so please kindly contact us before you send items back.
The following information are required when you reflect the problem:
>Order number
>Items number
>Quantity
>Image of defective items if possible

If you have any question regarding return policy, please feel free to contact us : sale@doreenbeads.com.

Q: Why is my Phone Number needed for Express Shipping

A: For Express shipping method, such as EMS and DHL, items must be received and signed by the addressee (or someone at the house).

Express Couriers will never leave the item unattended. If there is no one at home when they attempt delivery, they will contact you by phone (If you have provided your number), and try to redeliver it.

If they cannot reach you by phone and after they have tried for several times, they will return the items to us. If this happen, you need to pay additional shipping charge for the re-delivery. We encourage you to leave your phone Number to increase safety and avoid unnecessary delivery delays.

Q: How do you secure the safety of goods during delivery?

A: When packing your parcel, our professional staff will use different kinds of material, such as bubble-wrap, foam peanuts, thick plastic and cardboard to protect the goods.

Q: What do I do if I have not received my order?

Once your order has been sent, you will receive a dispatch confirmation email which will advise the tracking number and site. If your order has not arrived by the estimated delivery date noted on our site, we're here to help.

Please note that this is only an estimated date and before contacting us can you check the following:

Sign into your account to check we have the correct delivery address for your order and your contact details are up to date.
Check to see if you have a delivery card from one of our carriers. Your parcel may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange redelivery.
Check with your neighbours to see if they have accepted the parcel on your behalf.
Look in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.

If your order has not arrived after estimate shipping time, and you are certain that it isn't with a neighbour or another member of your household, please Contact Us and we will investigate further and arrange a replacement item to be sent.

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Floor 2, Building 2, No. J191, Chengbei Road, Houzhai Street, Yiwu City, Zhejiang Province

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